MobileHelp

Unlike many other medical alert providers, MobileHelp doesn’t charge extra for its cellular in-home systems. As a result, its classic plan with a cellular connection is the least expensive among the top companies we reviewed. In total, MobileHelp offers six high-quality, reliable personal emergency response systems, giving users plenty of options to find the device that works best for them.

MobileHelp stands out for its inexpensive cellular device options. For seniors seeking a medical alert system but who do not have a landline, MobileHelp offers an accessible range of products. The company also offers a range of convenient extra features at a reasonable price – including a free lockbox allowing EMS access to the home. Users may also add on a medication scheduling feature that can help them manage complicated medication regimens.

  • No need for a landline with any device
  • No extra charge for cellular connection
  • Range of premium features

A trusted medical alert system…

How Med Help Works

Different Device Options

MobileHelp’s offerings include in-home systems, mobile devices, and a “duo” plan, a combination of the in-home and mobile medical alert systems.

  • Classic: This in-home system uses a base station and waterproof pendant which can be worn on the wrist or around the neck. The base station has a range of 600 feet and a fall detection pendant can be purchased for $10 a month.
  • Wired Home: This is an in-home system that uses a landline connection rather than cellular. Like the Classic, users may choose to wear their personal help button as a pendant or wristband. The Wired Home has an impressive range of 1,300 feet from the base station.
  • Solo: This plan consists of a mobile device which contains a two-way speaker and a waterproof pendant (the same pendant as the classic plan). GPS and cellular triangulation can be used to locate the customer when the help button is pressed. The battery on the mobile device lasts 24 hours between charges.
  • Mobile Duo: The Mobile Duo includes two of the mobile devices available with the Solo plan. The devices may be used by two different people, such as spouses or roommates. At only $44.95 a month, this plan offers considerable savings compared to paying for two separate plans.
  • MobileHelp Duo: This package is simply a combination of the classic and solo plans – both a cellular base station and a mobile device are included. The cost is only $4 more than the “Solo” plan at $41.95 a month.
  • Touch: This comprehensive system includes an in-home wearable help button, a mobile device, and a tablet. The tablet functions as an in-home base station and medication management device. It can also be used for “brain games” and other recreational purposes that can help improve a user’s health and happiness. The total monthly cost for all three devices is $59.45 a month with a minimum 6-month payment period.

Extra Features

MobileHelp offers several different extra features, including:

  • A wall mounted help button for $2 a month
  • Customizable medication reminders for $5 a month
  • A lockbox allowing EMS access to your home (currently, it’s included free with all plans)
  • Jewelry pendants, which users may purchase for $69.95-$79.95
  • MobileHelp Connect Premium, a service plan that includes device replacement, special discounts, and more. It costs an additional $5 a month.

Monitoring and Cellular Provider

MobileHelp contracts Rapid Response to provide medical alert monitoring to its customers. The company is a member of The Monitoring Association (TMA).

MobileHelp devices use the AT&T network to connect to the monitoring center. The mobile devices will work nationwide anywhere there is AT&T cellular coverage.